Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

iPad Air 2 will not sync with Facebook

I just completed level 650 on iPad. I go to my Facebook page I am on Level 638. My iPhone 6+ is Level 638. I have logged out of Facebook on mobile app and reconnected. I have check for update all updates are done. I have check my iPad its self is up todate!!! I even went as far to delete the app and yes lost my progress on iPad and lives everything. WHY will my iPad not sync?? I have seen video done all and still not syncing!! If I could just pick FB friend on mobile app I could care less but to advance with tickets that is not a option on phone so I go to FB because it is easier I can just pick FB friends who play!!!! PLEASE HELP I am at a loss.

Accepted answers

All comments

Alicia_Murphy

Hi Alicia- Welcome to King Care!
I agree, playing is much more fun with friends. Let's try and get you back on your sweet track! Please could you try these steps below and let me know how you get on?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser -Open the game and reconnect it to Facebook
Have a sweet day!

IT DID NOT WORK It still is not syncing I played on my iPad all night and today I get on computer to play and once again they are not synced. I still did not put the FB app on my ipad I loged out and logged back in on Candy crush and not working!!! Please fix this issue!

Alicia_Murphy

I did all that you asked I played last night on my iPad got up this morning and they are NOT syncing with my computer Facebook even though the check mark is green on my ipad. I still do not have the Facebook app on my iPad logged out and back in

Cezdiamond

Hi Alicia- Welcome to King Care!

I agree, playing is much more fun with friends. Let's try and get you back on your sweet track! Please could you try these steps below and let me know how you get on?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser -Open the game and reconnect it to Facebook

Have a sweet day!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Cezdiamond

Hi Alicia- Welcome to King Care!

I agree, playing is much more fun with friends. Let's try and get you back on your sweet track! Please could you try these steps below and let me know how you get on?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser -Open the game and reconnect it to Facebook

Have a sweet day!

Alicia_Murphy

Hi Alicia- Welcome to King Care!
I agree, playing is much more fun with friends. Let's try and get you back on your sweet track! Please could you try these steps below and let me know how you get on?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser -Open the game and reconnect it to Facebook
Have a sweet day!

My gold dissaperad
I had around 500 gold before i logged in with Apple then all the gold dissaperad. Pelase help
Lives
I logged out and then logged in again in the game but after logging in all the lives which I received from my friends have been disappeared also when I am clicking on that envelope icon to see lives it's not opening anything
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
How to play on my laptop
I used to be able to play candy crush on my laptop by going in through Facebook. Now it takes me to a website and I can't figure out how to play except on my phone or iPad on the app. Can someone tell me if it is possible to play on my laptop or desktop?
Niveau 8061 impossible.
Bloqué au niveau 8061 depuis plusieurs semaines. Merci pour votre aide. Sinon désinstalation du jeu car très frustrant.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…