Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Mittens!
Which mobile and OS version do you have?
I suggest you re-install the game in order to solve the issue.
Please make sure you have the game connected to Facebook or Kingdom in order to store your progress, highscores and gold bars. Please notice that boosters and lives are stored locally on your device and will miss after re-installing the game.
Cheers :-)