The problem actually lies in my Candy Crush account on my mobile phone (Andriod).

Alicia_Ng

I am unable to open my message box to receive gifts  or lives from my friend.  The Message box is white in colour and I cannot click on it.

Wunderbaum

Hi Alicia!

I suggest you first try switching your Internet connection from WiFi to 3G/4G

If the issue persists then try connecting the game to Kingdom instead of Facebook:

1) Start the game on your mobile device

2) Click on the circle menu, lower left corner

3) Click on the green cogwheel icon and from here scroll to 'disconnect Facebook'

4) Close the windows and you are now back to the main screen

5) Click once again on the circle menu, lower left corner and now you can click on the orange ikon with the crown

Once Candy Crush Saga is connected to Kingdom you should now be able to use all features in the game.

Cheers :-)