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Debbie_Hall
Debbie_Hall Posts: 2

Level 1

Candy crush when contacting facebook for update connects to my daughter's account although my account has been on there for the past 10 months?  I think she used it in January for a while but has logged out since then and I have also logged out and logged in again .

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498

    Hi Debbie- Welcome to King Care. Let's try to get your account back on your device. :-) Sometimes there is memory running in the background, this may be why the device automatically connects to your daughter's account. 

    Please could you try these steps and let me know how you get on?

    -Delete the Facebook app and the game app on your device again

    -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

    -Turn off the device and wait about 30 seconds to clear the cache

    -Turn on the device again and download the game again from App Store (but not the Facebook app)

    -Open Safari and log in to the correct Facebook account through the browser

    -Open the game and reconnect it to Facebook

    Have a sweet day! 

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