Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Eva- Welcome to King Care. I am sorry that you are having some troubles with your game. Are you experiencing this problem with one particular level, or is it on all levels?
Here are some steps that resolve most problems:
-Please check if there are any updates for your device software and for the game app:
http://www.wikihow.com/Check-for-Updates-on-Your-Android-Phone
-Force close all apps and restart your device.
-Make sure that you have sufficient memory space on your device to allow the app to run.
https://support.google.com/android-one/answer/2840863?hl=en
You also say that you have asked for help before, but I can only find one question for you, do you have another profile on here?
Let me know how you get on and have a sweet day! :-)