Can't log in. My account is gone and my sisters' is double.

Annie00

My sister and I play Candy Crush Soda on the same device but have separate accounts. Now when I try to log in I get to my sisters account (when I try hers I get to her account aswell)

Her game/account is now connected with two e-mail address and mine is gone.

-We changed the password on her account 

-We tried reinstalling the app

-We tried a different device

nothing helped! I was on level 627 I cannot start over!! Please help

Johnny_Ryall

My name is Johnny, I am a moderator here on the King Care site. Due to a technical error this post did not appear on the site.

I apologise for this, rest assured this is being looked at to ensure that it does not happen again.

If you still have a query then feel free to use the site for help or post your question again so our community can assist you.

Kind regards,

Johnny