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Help, why I now have a new account starting at level one?

Lisa_LlovLisa_Llov Posts: 1
in Support

I am on level 354 on my mobile. Yesterday when I tried to sync my iPhone with my new FB account it brought me back to level1  I have reloaded Facebook and candycrush to no avail Help I have been playing candycrush  for two years and now I am back to level 1. Please help.

With the king login it works, but when I try to connect with FB, Im in level one. I want to play with facebook, but there is o possibility to save my "old game" in the new FB account.

Its also not possible, to sync my old game with facebook when I use king.com...

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Answers

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi Lisa- 

    Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.  

    Have a lovely day  :-)


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  • Claudia-12Claudia-12 Posts: 3

    I am experiencing the same exact problem

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  • June_MarinariJune_Marinari Posts: 1

    Hi Lisa- 

    Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.  

    Have a lovely day  :-)

    I have the same issue please help
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