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log in issues

Nikole_Koh
Nikole_Koh Posts: 1

Level 1

tried to join game using my fb account, but it always log in using my son's fb account, how to solve

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498

    Hi Nikole- Welcome to King Care! I am sorry that you have been experiencing a problem connecting to your account. Let's try and get you back on track :-) 

    -Delete the Facebook app and the game app on your device again

    -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

    -Turn off the device and wait about 30 seconds to clear the cache

    -Turn on the device again and download the game again from App Store (but not the Facebook app)

    -Open Safari and log in to the correct Facebook account through the browser

    -Open the game and reconnect it to Facebook

    Let me know how you get on, have a sweet weekend! 

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