Cannot connect to App Store

Malcolm_Fisher

every time I try to make a purchase I get an error message saying cannot connect to App Store, this is for farm hero saga and candy crush, I've checked Internet connections and settings. 

Cezdiamond

Hi Malcolm - Welcome to King Care! I am really sorry that you are experiencing some problems making purchases. Here are a few steps which fix the vast majority of issues:   

- Open the game on your Apple Device.

- Try to make a purchase.

- If you receive the error message then please close the pop-up screen.

- Select the Menu option in the bottom left hand corner and sign out of Facebook.

- Double click your home button and swipe all the open apps off the screen.

- Now turn your device off and leave it for two minutes in order to clear the cache.

- Finally, please reconnect to Facebook and then try to make a purchase again. 

 If these steps don't work could you kindly come back to me with the following information:

Game app version: Go to App Store > Updates > find the game > Here you will see the app version

The make, model and operating system of your device: Go to Settings > General > About > Make a note of the "model" and the "version"

Thanks a lot, have a sweet day! :-)