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every time I try to make a purchase I get an error message saying cannot connect to App Store, this is for farm hero saga and candy crush, I've checked Internet connections and settings.
Hi Malcolm - Welcome to King Care! I am really sorry that you are experiencing some problems making purchases. Here are a few steps which fix the vast majority of issues:
- Open the game on your Apple Device.
- Try to make a purchase.
- If you receive the error message then please close the pop-up screen.
- Select the Menu option in the bottom left hand corner and sign out of Facebook.
- Double click your home button and swipe all the open apps off the screen.
- Now turn your device off and leave it for two minutes in order to clear the cache.
- Finally, please reconnect to Facebook and then try to make a purchase again.
If these steps don't work could you kindly come back to me with the following information:
Game app version: Go to App Store > Updates > find the game > Here you will see the app version
The make, model and operating system of your device: Go to Settings > General > About > Make a note of the "model" and the "version"
Thanks a lot, have a sweet day! :-)
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
