Two different accounts are playing as one, how to fix?

NancybNancyb Posts: 1

My mom and I share a Kindle Fire Android Mobile device. When she logged out of my account and logged into hers, it looks like her account has synced with mine. She no longer has access to her game history, example being, all of her scores are the same as mine and she skipped about 400 levels. She uninstalled and reinstalled Facebook and Candy Crush from the Kindle Fire and her Android phone as well as cleared data from her computer but the issue still exists. How can she get back to her game with her account information?

Answers

  • CezdiamondCezdiamond Posts: 6,509 Community Manager

    Hi Nancyb-  Welcome to King Care! I can understand your disappointment, let's get you and your mother back on track so that you can both continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.  

    Have a sweet week! :-) 


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • This is the same issue I'm having how do I fix it 

  • RegisonRegison Posts: 3

    j ai le même problème merci de m aidé

  • RegisonRegison Posts: 3

    I have the same problem helped thank you me

  • CezdiamondCezdiamond Posts: 6,509 Community Manager

    This is the same issue I'm having how do I fix it 

    Hi Jennifer- I will send you a message too :-)

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • CezdiamondCezdiamond Posts: 6,509 Community Manager

    I have the same problem helped thank you me

    Hi Regison, I will send you a private message too :-)

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • I've got the exact exact same problem with me and my mom! She increased like hundreds and hundreds of levels, since she somehow sinked with my progress. 

    Can you please also help me with this? We would really really appreciate that!!

  • RegisonRegison Posts: 3

    I have the same problem helped thank you me

    I n is more new than you have you solved the problem thank you
  • CezdiamondCezdiamond Posts: 6,509 Community Manager

    I've got the exact exact same problem with me and my mom! She increased like hundreds and hundreds of levels, since she somehow sinked with my progress. 

    Can you please also help me with this? We would really really appreciate that!!

    Hi Celine- I have sent you a private message, I hope the problem is now fixed :-)

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • SrpnySrpny Posts: 2

    Hi Nancyb-  Welcome to King Care! I can understand your disappointment, let's get you and your mother back on track so that you can both continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.  

    Have a sweet week! :-) 

    I have the same problem! All of my boosters and lives moved into my husbands account! How do I get my stuff back??
  • I have this exact same problem with my mom. How do I fix it?

  • Neen_AdeyNeen_Adey Posts: 9
    I have this same problem we have a sharing computer and other peoples levels are showing rather than mine!
  • Neen_AdeyNeen_Adey Posts: 9
    Why can't the fix be put here for everyone?
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