Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

New Iphone - Lost all candy data on new phone. Need help ASAP

I am not happy about getting a new phone and went to play the game only to find out ALLLL of my candies gone, and the inbox folder of hundreds of lives given to me. Gone!! I deserve a refund of some kind to since I've put so much time and purchases to save these candy/lives. I need this to be resolved quickly as I don't want to play on the new phone to mess up any possible transfers. Thank you. At least 143 sparkles balls, 36 stripes and 72 jelly fishes. Please advise.

Accepted answers

All comments

The following advice, which apparently you have ignored, is given in the FAQs which you apparently failed to consult.
If you are upgrading to a new device, or planning to install new software, please ensure you either connect the game to Facebook or King.com.
Anything which results from failure to properly research correct use of the app certainly does not 'deserve' compensation and it is, in any case, impossible to replace any free item from whatever source.

That's my problem. I am synced with Facebook. And a lot of the other items were not "free". I'm synced with Facebook and only gold bars are given back but not candies.

The following advice, which apparently you have ignored, is given in the FAQs which you apparently failed to consult.

If you are upgrading to a new device, or planning to install new software, please ensure you either connect the game to Facebook or King.com.

Anything which results from failure to properly research correct use of the app certainly does not 'deserve' compensation and it is, in any case, impossible to replace any free item from whatever source.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

The following advice, which apparently you have ignored, is given in the FAQs which you apparently failed to consult.

If you are upgrading to a new device, or planning to install new software, please ensure you either connect the game to Facebook or King.com.

Anything which results from failure to properly research correct use of the app certainly does not 'deserve' compensation and it is, in any case, impossible to replace any free item from whatever source.

The following advice, which apparently you have ignored, is given in the FAQs which you apparently failed to consult.
If you are upgrading to a new device, or planning to install new software, please ensure you either connect the game to Facebook or King.com.
Anything which results from failure to properly research correct use of the app certainly does not 'deserve' compensation and it is, in any case, impossible to replace any free item from whatever source.

That's my problem. I am synced with Facebook. And a lot of the other items were not "free". I'm synced with Facebook and only gold bars are given back but not candies.

candidature crush saga restart when I click on some publicity
Hi, WhWhen I watch a video, click on the X sometimes it opens a Web browser, but when I try to go back to the game it restart it! So each time I do lose the level. Can you help me? Many thanks
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
The game gets frozen all the time, especially when I am using special items!
The above two is only part of the samples!
Update
Is there a game update available in the game and community?
Bye bye candy crush
after playing CC for a decade I am deleting my account too Honestly Honestly the levels are too hard unless you spend money There should be more incentive for loyalty

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…