When I hop the frog on level 1218 the game crashes on both my iphone 6S and my ipad.

Lindalaf

Hi,

Thank you for reporting this. We are currently investigating the issue.

Until the issue has been resolved I suggest you play the game on Facebook or King.com.

Thanks for your patience and understanding.

- Mark, Team King Care

Playing through Facebook does not solve the problem

Jawad_Akbar

Hi,

The issue has been located and solved in version 1.80 of Candy Crush Saga.

It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com

If you have set your mobile device to automatically update your apps then no further actions are required.

If you manually update your apps then kindly check this link:

Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8

Amazon: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1468493024&sr=1-1

Kind regards,

- Mark, Team King Care

I received your email to chk answers here. My game and phone is upto date. It is even not working on iPad 4 as well. Your answer is not satisfactory as the problem still remains. My valuables have been used tremendously during continuous attempts to clear the level. I should be compensated.

NBadger

Hi,

The issue has been located and solved in version 1.80 of Candy Crush Saga.

It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com

If you have set your mobile device to automatically update your apps then no further actions are required.

If you manually update your apps then kindly check this link:

Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8

Amazon: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1468493024&sr=1-1

Kind regards,

- Mark, Team King Care

My level is 1257 where moving the frog makes it crash--my question was routed to this message stream. My app is updated on my iPhone and the problem still is not resolved. THIS ISSUE IS NOT RESOLVED--YOU SHOULD RESOLVE IT AND COMPENSATE US

Kimann_

Hi,

The issue has been located and solved in version 1.80 of Candy Crush Saga.

It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com

If you have set your mobile device to automatically update your apps then no further actions are required.

If you manually update your apps then kindly check this link:

Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8

Amazon: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1468493024&sr=1-1

Kind regards,

- Mark, Team King Care

Seriously are you going to fix this issue?? I have wasted so many bonuses trying to complete level 1257 without using the frog! I am up to date on my app.

Pooja_Rajdeo

Hi,

The issue has been located and solved in version 1.80 of Candy Crush Saga.

It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com

If you have set your mobile device to automatically update your apps then no further actions are required.

If you manually update your apps then kindly check this link:

Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8

Amazon: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1468493024&sr=1-1

Kind regards,

- Mark, Team King Care

It's been so many days and this issue still remains!! I'm on level 1218. I'm kicked out as soon as the frog jumps.. I've been reading about you guys trying to fix the bug since days together now and nuthing has been done about it till date. I hope you come out with the update soon

Cezdiamond

Same problem here on level 1257.

Please look out for update 1.80 this should fix the problem :-) Thanks!