Lost all my progress after connecting to facebook

Teresa_Galvão

I've been playing Candy Crush Saga for almost two years and I had great fun. I play at an Android tablet and I'm currently at level 1650 or higher. I never connected to Facebook, but yesterday, by mistake, my boyfriend did it and I lost all my progress.. I returned back to level 1. Can you help me, please? I spent so many hours (and some money) in this game ..., I still enjoy it and I'll never be able to recover from this loss. Thanks Best regards,Teresa Galvão

MarkHawk

Hi Teresa,

I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

MarkHawk

Hi Teresa,

I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Krista_smith

What do I have to do to get a response so I can get my progress back?

pedromarcelob

i got the same issue

Val_Foulkes

me too. please help.