Frozen on level 35. Won't advance to next level.

Kbay17

I have done level 35 about 10 times, completing the level. Could you please advise me on how to move up to level 36?

KingsPinn

If the game isn't recognizing your progress then you can read about this here: 

https://care.king.com/en/candy-crush-saga/i-passed-the-level-but-the-game-didnt-recognise-it 

What exactly is happening when you reach the end of level 35, are you passing it?