Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Switched Accounts

I played in my wife's CCS account to help her pass level 1211 & after I succeeded I logged off & logged back in mine(I used MY iPad). When she restarted the game on her iPad it took her in my account! Can you put her back in her account? Info about her for I.D. purposes: Patty Galati; email: pag1970@aol.com. Thank you for any help. Frank Galati

Accepted answers

All comments

This happened because the app is designed to save the highest level, so if you log in with an account with a lower level, it will automatically overwrite the existing game.
You can get around it of course but you're gonna have to do this each time you swap accounts. I saw these steps in another thread:
-log out of Facebook in the Candy Crush app
-log out of the Facebook app
-Turn off your device for 10 minutes to clear the cache memory.
-Turn it on and Log into Facebook under the required account
-Open Candy Crush and connect to Facebook.

Thanks, but I tried that & didn't work. Is there anyway of retrieving her account back? Could the folks at King reset her account?

This happened because the app is designed to save the highest level, so if you log in with an account with a lower level, it will automatically overwrite the existing game.

You can get around it of course but you're gonna have to do this each time you swap accounts. I saw these steps in another thread:

-log out of Facebook in the Candy Crush app

-log out of the Facebook app

-Turn off your device for 10 minutes to clear the cache memory.

-Turn it on and Log into Facebook under the required account

-Open Candy Crush and connect to Facebook.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

This happened because the app is designed to save the highest level, so if you log in with an account with a lower level, it will automatically overwrite the existing game.

You can get around it of course but you're gonna have to do this each time you swap accounts. I saw these steps in another thread:

-log out of Facebook in the Candy Crush app

-log out of the Facebook app

-Turn off your device for 10 minutes to clear the cache memory.

-Turn it on and Log into Facebook under the required account

-Open Candy Crush and connect to Facebook.

This happened because the app is designed to save the highest level, so if you log in with an account with a lower level, it will automatically overwrite the existing game.
You can get around it of course but you're gonna have to do this each time you swap accounts. I saw these steps in another thread:
-log out of Facebook in the Candy Crush app
-log out of the Facebook app
-Turn off your device for 10 minutes to clear the cache memory.
-Turn it on and Log into Facebook under the required account
-Open Candy Crush and connect to Facebook.

Thanks, but I tried that & didn't work. Is there anyway of retrieving her account back? Could the folks at King reset her account?

Livello
Sono arrivata al livello 21005 come posso proseguire? Ho dei traguardi da raggiungere per ottenere lingotti ma senza nuovi livelli da superare non posso fare più niente!
Colour bomb series
I make colour bombs and use them but they aren’t counting to my score. Some did count initially but not any mire
Color bomb series
I'm player id 1009484374 and at level18227. i have had several color bombs but the Series does not show any bombs used. Additionally, I have had only 1 set of boosters (after a game ends) per day. Is there something wrong?
Extra Move
Why does I can not have extra move after watch ADs now ?
Booster Caramelada campal
por qué si gano booster en la caramelada no aparecen en mi casillero ? Ocurre desde hace unos meses

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…