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Why is candy crush freezing when I make a purchase?

Trish_Fowle
Trish_Fowle Posts: 1

Level 1

3 times I have purchased extra moves and 3 times the purchase goes through but freezes on still waiting for an answer from the App Store. You have to exit the app and when going back in the game is forfeited. Rip off???

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Trish- Welcome to King Care! I am really sorry that you have had this unpleasant experience with your purchases. I would like to check your account so I have sent you a private message. Please click on the envelope icon in the top right hand corner of the screen.

    Have a sweet day! 

  • Karene_Biggs
    Karene_Biggs Posts: 2

    Level 1

    I have this problem too but no answer from King for me!! Ripped off. 

  • Cezdiamond
    Cezdiamond Posts: 6,497

    I have this problem too but no answer from King for me!! Ripped off. 

    I am very sorry about this, I will send you a message too. :-)

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