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Can't sync Facebook progress to mobile device. Id:2733437

Sarah_Thompson
Sarah_Thompson Posts: 1

Level 1
in Support

I purchased a new phone and my Facebook progress won't sync to my phone. On Facebook I'm around level 1165. On my phone I'm on level 3. I tried uninstalling and reinstalling both Facebook and candy crush. Nothing has helped. Need suggestions please. 

Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Sarah,

    I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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