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Hi TheATeam!
Which iPad and OS version do you have?
Some of the older iPad versions are no longer compatible with the game.
Please see this thread: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash
Cheers :-)
I have the same problem on iphone,it seems it is not solved yet
but it works on my PC