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when i logged out of my account and logged into my husband's on my android, he advanced up to my level and i lost all my boosters on my account, can this be fixed?
Hi,
Kindly get your husband to contact us so we can verify his game account and place him on correct level again.
Boosters and lives are stored locally on your mobile device - in case of un/re-installing, connectivity errors, clearing cache or data overwrite, these items can in worst case get erased. I strongly suggest that you do regular backup of your mobile data. In case something happens you will then be able to restore your game data from the backup.
We do guarantee Boosters (purchased ones) and Gold Bars, however we will not generally compensate any lost boosters players have won in the free daily win or free campaigns.
I suggest you create individual user profiles on your mobile device. This way you'll be able to switch profile and maintain connectivity to Facebook. Kindly see this article on how to create multiple accounts on Android devices: https://support.google.com/nexus/answer/2865483?hl=en
Kind regards,
- Mark, Team King Care
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
