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Loss of level

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Chloe_Vdl
Chloe_Vdl Posts: 1 Newbie
in Support

I was on a very high level like 180 or so. I upgraded my phone and I am bag to level one. Please help. 

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Answers

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
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    Hi Chloe,

    I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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