Lost progress on new phone

Jösh_Linden

I just replaced my iPhone and opened Candy Crush to find most of my progress had been lost. I was well past level 900 and found myself at level 380. Unfortunately my previous phone is no longer working and I don't have it anymore, but I'm not about to replay almost 600 levels just to get back to where I was. I'd appreciate it if someone could help restore my account to where I was. Thanks!

Cezdiamond

Hi Josh- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. 

Have a lovely week! :-)

Lilou5eme

Hello, 

I changed my old iPhone5 for an iPhone7. I restaured a copy of the old one on my IPhone7 but lost nearly all my progression (was around 290 and I am now around level 65). I was not connected to Facebook but had an account king.com 

i logged in again on the new phone but no change. 

Can you help?

thank you!