Games/ Candy Crush Saga/ Support
🚨🚨Are you having this issue in the game? Check out this helpful information first !! 🙌 🍭🍬

I have lost both Candy Crush and Soda Crush connections to Facebook.

Heather-15Heather-15 Posts: 1
in Support

After the update to Candy Crush I lost connection to Facebook.  I did everything this forum said and now I've lost Soda Crush too.  Neither will connect to Facebook no matter what I try.  I have uninstalled, reinstalled....nothing.  So frustrated.  Please help!

Flag · Helpful Woah! Sweet Love Haha

Answers

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi Heather- Thanks for posting on King Care. I spoke to you earlier, is the problem resolved now? 

    Have a lovely weekend! 


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

    Flag · Helpful Woah! Sweet Love Haha

  • Hey! Would you like to give us your opinion?

  • HelsHels Posts: 6 Newbie

    Im now having the same problem.... after updating my 3 games - candy crush, farm heroes & pet rescue - on my android phone via the games store library..... none of them will connect to my facebook.... i put in my correct email & correct passowrd... but it keeps saying that my password is incorrect - its most defo not!!

    Flag · Helpful Woah! Sweet Love Haha
  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Im now having the same problem.... after updating my 3 games - candy crush, farm heroes & pet rescue - on my android phone via the games store library..... none of them will connect to my facebook.... i put in my correct email & correct passowrd... but it keeps saying that my password is incorrect - its most defo not!!

    Thanks for letting us know. Please could you also let me know the following information? - Which model of device are you playing on? - Which version of Facebook do you have installed? - Are you able to connect to the Kingdom (the orange icon) Thanks!

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

    Flag · Helpful Woah! Sweet Love Haha
  • HelsHels Posts: 6 Newbie
    edited August 2016

    Im now having the same problem.... after updating my 3 games - candy crush, farm heroes & pet rescue - on my android phone via the games store library..... none of them will connect to my facebook.... i put in my correct email & correct passowrd... but it keeps saying that my password is incorrect - its most defo not!!

    Playing on Blackberry Classic (all software up to date) ... I have Facebook for Blackberry 10 Version 2.0 January 2004 - which came installed already ... but as i dont like this ... i downloaded the version i like better Mobile Facebook.... i am signed into both.... i am able to play the games unconnected to facebook, yes.... but everytime i try to connect, it says my password is incorrect... when i click on the orange symbol to connect, it takes me to the page to log into my facebook account to connect to candy crush saga... & thats where the problem occurs
    Flag · Helpful Woah! Sweet Love Haha
Sign In or Register to comment.