why have my levels gone back to the start number 1 after window phone restore

Mandy-9

my phone crashed so I had to use windows devise recovery tool after restore my candy crush wont download and my candy crush soda as lost my levels please help me get them back

Tony_Mc

Hi Mandy,

Thank you for posting your question.

I have sent you a private message.

Kindest regards,

Tony - King Care Team

Tony_Mc

Hi Mandy,

Thank you for posting your question.

I have sent you a private message.

Kindest regards,

Tony - King Care Team

Kellie_Osler

I have a similar problem. Did yours get fixed? I haven't heard back about mine yet.

Tony_Mc

Hi Kellie,

Thank you for posting on this thread.

I sent you a private message which should appear in your inbox.

Kindest regards,

Tony - King Care Team

Mandy-9

I have a similar problem. Did yours get fixed? I haven't heard back about mine yet.

yes eventually Tony Mc sorted it

Kim_Middlemas

Hi can you help me please I was on level 998 it's gone back to level 1 

thanks kim