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why have my levels gone back to the start number 1 after window phone restore

Mandy-9
Mandy-9 Posts: 2

Level 1
in Support

my phone crashed so I had to use windows devise recovery tool after restore my candy crush wont download and my candy crush soda as lost my levels please help me get them back

Best Answer

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi Mandy,

    Thank you for posting your question.

    I have sent you a private message.

    Kindest regards,

    Tony - King Care Team

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi Mandy,

    Thank you for posting your question.

    I have sent you a private message.

    Kindest regards,

    Tony - King Care Team

  • Kellie_Osler
    Kellie_Osler Posts: 3

    Level 1

    I have a similar problem. Did yours get fixed? I haven't heard back about mine yet.

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Kellie,

    Thank you for posting on this thread.

    I sent you a private message which should appear in your inbox.

    Kindest regards,

    Tony - King Care Team

  • Mandy-9
    Mandy-9 Posts: 2

    Level 1

    I have a similar problem. Did yours get fixed? I haven't heard back about mine yet.

    yes eventually Tony Mc sorted it
  • Kim_Middlemas
    Kim_Middlemas Posts: 2

    Level 1

    Hi can you help me please I was on level 998 it's gone back to level 1 

    thanks kim

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