For some reason Candy Crush Saga keeps crashing on my tablet and all of my boosters are lost. Where

Wendy_Adams

Yesterday I sent a message to Amazon to try to find solutions to my tablets crashing problems during only Candy Crush Saga. Their solution was to contact you.  Below are my message to them and their response.  Can you please help?  The game crashed on me again just a few minutes ago.  Needless to say, this is quite frustrating. Thank you for your assistance with this problem.To Amazon:Comments:Very often when I am trying to play Candy Crush Saga on my tablet, the game suddenly disappears and a message appears: Amazon App store: store connection failure. An error occurred connecting to Amazon's App store. Please try again. OKThat is annoying enough because progress is lost in the game, but even more annoying is the fact that many times after signing back into the game, I find that all prizes/rewards that had been accrued are now non-existent!Can someone explain WHY this is happening and where all of the rewards have gone, as well as finding a way to reinstate them?I thank you in advance for your response and a solution.From Amazon:Hello Wendy,Thank you for contacting Amazon.com.I’m really sorry you're having trouble playing Candy Crush Saga on your tablet.as you have lost the progress of the game as well. I can certainly understand that this is not what you expected, but I hope you understand that this was never our and intention and we sincerely apologize for any inconvenience caused from our end.Please do not worry I would suggest you to contact the developer of the app regarding the lost progress of the game as the developer of the app, King, will be in the best position to help and the developer may restore the progress.I've provided the developer's contact information below for additional information or troubleshooting:Developer's Email address: [email protected]Developer's website: http://candycrushsaga.com/help/enWe look forward to seeing you again soon.Best regards,Murtuza

Former_User

Hi Wendy,

I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page.

Thanks!

Chester-3

I am also having this exact problem with my app. It crashes constantly and I get the app store failure message. I am tired of restarting the tablet. What is the solution?