When I connected to Facebook with Candy Crush it started me back at level 1 and lost all my progress

Bill_Pinney

Had been playing Candy Crush for a while and was at level 3 or 4 hundred.  I just made a Facebook account and when the went to my Candy Crush app it said Connect to Facebook, when I did that it started me back at level one and lost all my progress.  I tried to re log in and it says no account found with my email.  I got the app from the Apple Store and do not remember even using an email.  Please help me get my progress back.  Very frustrated.

Johnny_Ryall

My name is Johnny, I am a moderator here on the King Care site. Due to a technical error this post did not appear on the site.

I apologise for this, rest assured this is being looked at to ensure that it does not happen again.

If you still have a query then feel free to use the site for help or post your question again so our community can assist you.

Kind regards,

Johnny

Ayesha_Ayesha

how i can get it back?

Johnny_Ryall

how i can get it back?

Hello Ayesha, Could you please confirm what you need to get back. Is this in relation to your game progress? Kind regards, Johnny