Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I lost all progress when I connected to my new Facebook account. Please help!!

Had been playing Candy Crush and was around level 3 or 4 hundred. I just made a Facebook account. When I opened my Candy Crush app it said connect to Facebook, I did and it somehow connected my daughters Candy Crush acct. I was on my Candy Crush account when I connected??? I signed out of hers and now it started me at level 1. I tried to log in again with my email (as other posts said to do) and it says No account found. Please help!! Very frustrated!!

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Hi Bill,

I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page.

Thanks!

Your daughter was either logged into her FB in Safari or on the FB App if you have it on your phone. When you hit "connect" in the game it automatically connect to the account which is currently logged in.

Not sure what you can do about your progress though as it's now been synced to your daughter FB and that can't be transferred

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Accepted answers

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Your daughter was either logged into her FB in Safari or on the FB App if you have it on your phone. When you hit "connect" in the game it automatically connect to the account which is currently logged in.

Not sure what you can do about your progress though as it's now been synced to your daughter FB and that can't be transferred

Hi Bill,

I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page.

Thanks!

Rewards
I am not receiving my rewards
Free bars
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Güçlendirmelerim yok oldu
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Invisible awards
This is happening a lot. Anyone else?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…