Games/ Candy Crush Saga/ Support
🚨🚨Are you having this issue in the game? Check out this helpful information first !! 🙌 🍭🍬

I lost all progress when I connected to my new Facebook account. Please help!!

Bill_PinneyBill_Pinney Posts: 2
in Support

Had been playing Candy Crush and was around level 3 or 4 hundred.  I just made a Facebook account.  When I opened my Candy Crush app it said connect to Facebook, I did and it somehow connected my daughters Candy Crush acct.  I was on my Candy Crush account when I connected??? I signed out of hers and now it started me at level 1. I tried to log in again with my email (as other posts said to do) and it says No account found.  Please help!!  Very frustrated!!

Describe your question in more detail here (at least 80 characters please)

Flag · Helpful Woah! Sweet Love Haha

Answers

  • StuckInATreeStuckInATree Posts: 4,900 Level 2

    Your daughter was either logged into her FB in Safari or on the FB App if you have it on your phone. When you hit "connect" in the game it automatically connect to the account which is currently logged in.

    Not sure what you can do about your progress though as it's now been synced to your daughter FB and that can't be transferred :/

    Flag · Helpful Woah! Sweet Love Haha

  • Hey! Would you like to give us your opinion?

  • Former_UserFormer_User Posts: 0

    Hi Bill,

    I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page.

    Thanks!

    Flag · Helpful Woah! Sweet Love Haha
Sign In or Register to comment.