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I am trying to buy bars for 99 cents but everytime I try I get the purchase failed error....but if I click on any of the other purchase options those work fine. I've been having this issue for the last week.
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Hi there- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem making purchases. Let's try to make things right again, please could you try these steps?- First, we have to force close the Apps. to do this double click the home button and a scroll menu will appear.- Swipe each open app up off the screen.- Next please follow this chain. Settings>Apps/App Manager>Game>Clear Cache.- From here you will see an option to scroll across and choose ''All'' - once there find Google Play Store then Clear Cache.- Finally please turn off your device and leave it for two minutes.Turn the device back on and try to make a purchase again. ------------------------------------------------------------ If these steps don't work could you kindly come back to me with the following information:o What is the make and model of your device?o Which operating system (OS) do you have installed?> To find this go to Settings > About phone > Software information > Android Version.o Which game app version are you playing?> To find this please go to Settings > Apps > Search for the app > tap on the app and you will see the version of the appLet me know how you get on :-)
Hi there- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem making purchases. Let's try to make things right again, please could you try these steps?
- First, we have to force close the Apps. to do this double click the home button and a scroll menu will appear.
- Swipe each open app up off the screen.
- Next please follow this chain. Settings>Apps/App Manager>Game>Clear Cache.
- From here you will see an option to scroll across and choose ''All'' - once there find Google Play Store then Clear Cache.
- Finally please turn off your device and leave it for two minutes.
Turn the device back on and try to make a purchase again.
------------------------------------------------------------
If these steps don't work could you kindly come back to me with the following information:
o What is the make and model of your device?
o Which operating system (OS) do you have installed?
> To find this go to Settings > About phone > Software information > Android Version.
o Which game app version are you playing?
> To find this please go to Settings > Apps > Search for the app > tap on the app and you will see the version of the app
Let me know how you get on :-)
