Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
There are 2 threads you can refer to for information about this, have a read and follow the information:
https://care.king.com/en/candy-crush-saga/roadblocks-659693352
https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends