Candy Crush Saga

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Candy Crush Saga

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Facebook sync broken since last update, how to get it fixed?

There are quite a few posts of people who get the evil red X trying to sync to facebook since the last app update. I get the red X on my phone and tablet no matter what I do, but I still get the daily spin and can send free moves to friends and see their progress on the game map. I tried logging into another facebook account, which did show the green checkmark, but logging back into my facebook account went back to the red X again.

What I did notice in the Candy Crush Saga app on Android devices is that if you go into the settings gear icon and scroll all the way to the bottom, there is a "Contact Us" option that lets you send a request to King's customer care team. That may work better than hoping a moderator on here sends you a private message to get the problem fixed for your account.

Accepted answers

All comments

jclark2110

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

I am on a laptop and have recently encountered this issue. It's not fixed. I've tried everything listed. I am unable to make purchases. I even uninstalled and reinstalled the game. I tried to email, and even after entering the captcha multiple times the mail still did not send. I'm ready to be done with this and I am at 1030 level. Half your income must be from me lol

Cezdiamond

The last update solved the sync problem.

Thanks for letting us know :-)

Cezdiamond

I wanted to know how do I sync my facebook account to my mobile app(apple device)? I am having problem for very long and I cant log in at all. I do not experience this issue about 2 weeks ago but suddenly there an issue?

Hi there- This problem should now be resolved. May I ask which model of device you are playing on? I would like to send you some troubleshooting steps :-) Thanks!

Jayfer

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

My kindle fire is still not sync, getting the red x but am 15 levels above the ones on My Samsung tablet. My sync problem not resolved !

Sonja_Reel

Having the same problem. Have disconnected and reconnected both devices, updated all software, uninstalled and reinstalled both Facebook and candy crush saga, have contacted king care(only directed to this thread),and still not able to sync my tablet with my home computer on Facebook. It will allow my to connect through Facebook on my tablet and my progress is the same but not on my home computer Facebook. Home computer says I'm on level 1895 and on tablet I'm on 1910 with no new levels. Please fix!!!!!!

I have the same problem

Laurent_M

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

Problem resolved as well on my phone

Phil_Durand

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

Hi, finally I just updated the version on my android tablet and it works now. Thanks

Sindhu_Shah

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

Thanks, updated and connected.

Albert_Wong

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

thanks king care....problem solved after update the app...

Weepurplejude

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

Sync now works but I have still lost around 30 levels. How do I get these back? I suspect it's every level played since the previous update where the sync problem started in the first place.

Pauline-4

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

Yeahhhh..we can play,thank you!!!!

Twiglet474

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

Why are my boosters totally different?

Sean_McKinney

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

Awesome. Thanks!

Mohammadi

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

i update but still problem is same ...original i am playing on 1925 and now on 1895...why i should play level again... Please give solution how i should come to my original level 1925

Pauline-5

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

It seems like the issue was kind of fixed. It synced up all the levels on my various devices but now that I've passed a level on one device, it is still not syncing to my Facebook...so I was on 1904 and passed it on my Android device but it still shows as 1904 on Facebook

Yan_Pomerchuk

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

Thanks, Great Work!!!

Kirk_Janssen

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

I was at level 1859 before the issue, then it sent me back to 1846. I am not interested in replaying the former levels, so unless I am moved back up, then I guess I am done with your games. I have a screen shot to show my progress before.

Little_momma

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

Well it updated on my android phone but still the evil red X on the kindle fire version.

GemmaTerra

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

When the update will be available at Amazon store?

Phil_Durand

Hi guys,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

Thanks Mark. Do you know when it will be available for iPhone ?

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Accepted answers

All comments

Steph_Austin

I've tried logging out and off different devices. Phone not syncing, red X. Android.

Ive message them n they r going to try n sort it out

Tsoupra_Stella

Johnny, 2 days ago we were promised an answer then you went silent. Any progress?

The problem still not fix!

sewwhat56

Same problem here...will use "contact us" option from phone, when I get a chance...

Carina-2

I just went to Config --> Storage --> Apps and cleaned up all data for FB and CC. After these, reconnect FB. It´s working fine now! At least, it has worked for me.

Thanks!!! It worked for me too.

kingrc

I just went to Config --> Storage --> Apps and cleaned up all data for FB and CC. After these, reconnect FB. It´s working fine now! At least, it has worked for me.

Doesn't that also delete all your boosters?

irishsm

I cleared cache and data on both fb and cc on one device. I then reopened both apps. I then did the same on the second device. I did the two devices separately to reduce the risk of losing all progress. It has worked. Both devices now synced however I have lost all boosters

Unfortunately did sync on level 1898 and then again on 1899, however back to the same red cross on 1900. I give up.king...fix this or im done.

Kim_Trebil

I just went to Config --> Storage --> Apps and cleaned up all data for FB and CC. After these, reconnect FB. It´s working fine now! At least, it has worked for me.

Sorry, can you explain? Was this done on Kindle?

chad1302

Having the same problem. Have disconnected and reconnected both devices, updated all software, uninstalled and reinstalled both Facebook and candy crush saga, have contacted king care(only directed to this thread),and still not able to sync my tablet with my home computer on Facebook. It will allow my to connect through Facebook on my tablet and my progress is the same but not on my home computer Facebook. Home computer says I'm on level 1895 and on tablet I'm on 1910 with no new levels. Please fix!!!!!!

me too!! its so frustrating

Mike_Peters

I have the same problem on my phone and tablet. My phone I'm on level 1906 and tablet only 1898. I've lost over 50 boosters and my envelope had at least 70 lives from friends and that is 0 now. Please fix issue ASAP!

Vor ca. 10 Tagen gab esein Update. Seit dem sind rund 200 booster weg, komischer weise bekomme ich extra leben und züge weiterhin. Aber eine synchronisation zwischen den android geräten bzw alle geräte untereinander können sich nciht synchronisieren. Ich wär schon zufrieden wenn kan mir meine 15 farbkugeln, 10 hände, 10 lollis bzw die 60 kokos und 50 fische zurück gibt, das ich in ruhe aufmein tablet weiter spielen kann.

Jan_H_Aydin

Hello all,
Thank you for your comments.
Just to update you all. The game team at Candy Crush are aware of this issue and they are currently looking at what caused it and working on a solution. I don't have a timescale but as before I promise that as soon as I hear anything I will post here.
It's important in the mean time that you don't delete the application. This will not solve the issue and as mentioned it will cause a loss of stored boosters & lives.
Thank you for your patience.
Kind regards,
Johnny

just to let you know: the problem is still there with update 1.82.1.1

Richard_O'Haire

Hello all,
Thank you for your comments.
Just to update you all. The game team at Candy Crush are aware of this issue and they are currently looking at what caused it and working on a solution. I don't have a timescale but as before I promise that as soon as I hear anything I will post here.
It's important in the mean time that you don't delete the application. This will not solve the issue and as mentioned it will cause a loss of stored boosters & lives.
Thank you for your patience.
Kind regards,
Johnny

Thank you!

Sandy_L_Ly

I really Hope, Administer take this very seriously & make this thing right & fix this red x android problem. 'Coz, I have lost my booster, magic beans & roll back 2 1255 which was 1256. And I again climb back & come 2 end 1257. I really hope tht, I get restore w/ my all booster which is back to 0 again.

I've lost all my boosters as well while trying to fix this problem..boo hoo

Giuseppe_Brianza

Hello,
Thank you for your post and for highlighting this issue.
I will pass your information forward and keep you updated with any further news that I get.
Kind regards,
Johnny

new update, the problem is not solved

ShayC

Hello all,
Thank you for your comments.
Just to update you all. The game team at Candy Crush are aware of this issue and they are currently looking at what caused it and working on a solution. I don't have a timescale but as before I promise that as soon as I hear anything I will post here.
It's important in the mean time that you don't delete the application. This will not solve the issue and as mentioned it will cause a loss of stored boosters & lives.
Thank you for your patience.
Kind regards,
Johnny

Still there even after the update yesturday!

Cezdiamond

I reported the issue NOT as a Facebook sync, but as a King sync (I don't have FB linked to the game), but it was marked as a duplicate. I just wanted to make sure it's clear to the developers this issue affects both connections. Edited to add this only affects Farm Heroes Saga; the same problem isn't seen in Candy Crush, etc.

Thanks a lot for letting us know, both connections will be looked in to.

Susana_Bretones

Hello all,
Thank you for your comments.
Just to update you all. The game team at Candy Crush are aware of this issue and they are currently looking at what caused it and working on a solution. I don't have a timescale but as before I promise that as soon as I hear anything I will post here.
It's important in the mean time that you don't delete the application. This will not solve the issue and as mentioned it will cause a loss of stored boosters & lives.
Thank you for your patience.
Kind regards,
Johnny

I have the same problem 3 days a go! What happens?

Gregg

Hello all,
Thank you for your comments.
Just to update you all. The game team at Candy Crush are aware of this issue and they are currently looking at what caused it and working on a solution. I don't have a timescale but as before I promise that as soon as I hear anything I will post here.
It's important in the mean time that you don't delete the application. This will not solve the issue and as mentioned it will cause a loss of stored boosters & lives.
Thank you for your patience.
Kind regards,
Johnny

I have no idea what the red x is but I also am having a sync issue between my laptop, tablet, and phone; and no matter what I do I can't seem to get them sync'd up:(-

AZplayer

I reported the issue NOT as a Facebook sync, but as a King sync (I don't have FB linked to the game), but it was marked as a duplicate. I just wanted to make sure it's clear to the developers this issue affects both connections. Edited to add this only affects Farm Heroes Saga; the same problem isn't seen in Candy Crush, etc.

Thanks. I'm writing this for my wife, but she doesn't have a FB account & couldn't report the problem to the site, so I did it for her. She did email about this, but hasn't heard back. Are you troubleshooting individual problems; if so, I'll share her email address & user name offline. Please let me know. Thanks!

AZplayer

I reported the issue NOT as a Facebook sync, but as a King sync (I don't have FB linked to the game), but it was marked as a duplicate. I just wanted to make sure it's clear to the developers this issue affects both connections. Edited to add this only affects Farm Heroes Saga; the same problem isn't seen in Candy Crush, etc.

Adding a little more info, she gets the dreaded red X when the app starts. When she goes to settings, the King logo isn't even there for her to logout & log in again. She sees the connect to FB button, though. My phone, on the other hand, shows the King logo in the settings to confirm I'm connected via that method.

Mel_Hudson

I tried the new Facebook and Candy Crush Saga app updates on my phone and tablet, both still get the dreaded red X after updating. Did the updated apps fix anyone's red X's?

I did what was suggested. I now wish i had not. I still get the red x & now i have lost my boosters. I am now more advanced level wise on my phone than i am on my pc. Annoying much.

Rewards
I am not receiving my rewards
Free bars
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Güçlendirmelerim yok oldu
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Invisible awards
This is happening a lot. Anyone else?

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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