Progress Lost!

Tzo

Hello, i was on level 1977 and suddently i fell on 1917!! Even lost all my power ups! Why???

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

Kind regards,

Johnny

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

Kind regards,

Johnny

Erinn_Brooks

Lost my levels too!! Can I get the email too

Johnny_Ryall

Hello Erinn,

Please also check your King Care inbox as I have sent you a message about this.

Kind regards,

Johnny

Farzeen.bm

Hi I have lost all progress on Jelly crush 

Johnny_Ryall

Hello Farzeen. I have sent you a King Care message also.

Karolina-5

Hi, I had problem with level 255 do I uninstalled the game as you recomended. When I installed it back I ma on level 1. How can I get back to level 255?

Ray_Preece

Hi. i have lost nearly 900 levels since the update can you help please

Johnny_Ryall

Hey Ray & Karolina, 

Could you please refer to this thread: https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress

Thank you,

Johnny

Clayton_Taylor

For the 2nd time I have had my progress lost. My daily bonuses and all other bonuses and lives were reset to zero. 

Isabel_Alves

Hi there guys. I've lost all of my progress, i had to reset my phone i was on lvl 374...can you guys help me out pls?