My friends give me lives but there is no icon or anything where I can use one of them when I need it

Sue_Corey-2

there used to be an icon I could click on for the extra lives friends had given me, but it is no longer on my screen, I have no way to see or

 use any of the lives once I've used my 5 up

sbswearingen

We have the same question here: 

https://care.king.com/en/candy-crush-saga/i-can-t-get-any-lives-that-friends-send-me-how-can-i-get-the-white-envelope-back#entry_65602

but the solution from King, does not work for me...