New phone, lost progress

I got a new phone and lost my progress. I was logged in with Facebook but it started me off on level one. I see others have had same trouble but you answered the question privately so I need help fixing it.

Answers

  • MarkHawkMarkHawk Posts: 4,061 Community Manager

    Hi Mike,

    I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care


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