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Lost progress after logging out of Facebook

Liz_Adams
Liz_Adams Posts: 1

Level 1
in Support

Hello,

Today I logged out of my Facebook account, then logged back in later. Once I opened my candy crush account, I had lost all progress and was back at zero. I tried logging in with my email, and it said there was no game under that email. I don't know how to get my game progress back, or my gold bars. Is there a way to fix this? Please help!

Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Liz,

    I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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