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The graphics for Candy Crush suddenly became very jerky and slow, anyone else have this issue?

CandyCrusher-4
CandyCrusher-4 Posts: 1 Newbie
in Support

Playing on Samsung galaxy, s5 with Candy Crush Saga app. Tried turning it off and turning it back on again, restarting phone, clearing cashe, and clearing data, made sure there were no updates. Nothing has worked so far. 

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Answers

  • Patricia_O
    Patricia_O Posts: 1 Newbie

    Hi CandyCrusher,

    Thank you for reporting this. We are currently investigating the issue.

    Could you please let us know which model of mobile device you have as well as OS version?

    Until the issue has been resolved I suggest you play the game on Facebook or King.com

    Thanks for your patience and understanding while we work on this.

    - Mark, Team King Care

    Galaxy Tab A...model SM-T550...Android version 6.0.1
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  • Maria_Anderson
    Maria_Anderson Posts: 7 Level 2

    Hi CandyCrusher,

    Thank you for reporting this. We are currently investigating the issue.

    Could you please let us know which model of mobile device you have as well as OS version?

    Until the issue has been resolved I suggest you play the game on Facebook or King.com

    Thanks for your patience and understanding while we work on this.

    - Mark, Team King Care

    asus tablet
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  • Robyn_Muller
    Robyn_Muller Posts: 1 Newbie

    I am having the same problem on my galaxy S5 today.  After 2 or 3 games,  it suddenly becomes so slow and Jerky it's impossible to play.  Tried clearing cache, restarting, and even Uninstalled and reinstalled.  No fix. 

    I suddenly had this happen to me yesterday. Level 1530, Samsung Tab 4. Find it very painful to play.
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  • Kkline82
    Kkline82 Posts: 1 Newbie

    Hi CandyCrusher,

    Thank you for reporting this. We are currently investigating the issue.

    Could you please let us know which model of mobile device you have as well as OS version?

    Until the issue has been resolved I suggest you play the game on Facebook or King.com

    Thanks for your patience and understanding while we work on this.

    - Mark, Team King Care

    Happened on my Sony Xperia z3, android lollipop, 5.0.2
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  • Maggie-10
    Maggie-10 Posts: 1 Newbie

    Hi CandyCrusher,

    Thank you for reporting this. We are currently investigating the issue.

    Could you please let us know which model of mobile device you have as well as OS version?

    Until the issue has been resolved I suggest you play the game on Facebook or King.com

    Thanks for your patience and understanding while we work on this.

    - Mark, Team King Care

    Galaxy note 5 android version 6.0.1
    Flag · Helpful Sweet Love Haha
  • AnjiW
    AnjiW Posts: 1 Newbie

    Hi CandyCrusher,

    Thank you for reporting this. We are currently investigating the issue.

    Could you please let us know which model of mobile device you have as well as OS version?

    Until the issue has been resolved I suggest you play the game on Facebook or King.com

    Thanks for your patience and understanding while we work on this.

    - Mark, Team King Care

    Galaxy S7
    Flag · Helpful Sweet Love Haha
  • PolymathAdam
    PolymathAdam Posts: 1 Newbie

    Hi CandyCrusher,

    Thank you for reporting this. We are currently investigating the issue.

    Could you please let us know which model of mobile device you have as well as OS version?

    Until the issue has been resolved I suggest you play the game on Facebook or King.com

    Thanks for your patience and understanding while we work on this.

    - Mark, Team King Care

    Note 5 android 6.0.1 sprint service
    Flag · Helpful Sweet Love Haha
  • Haps20
    Haps20 Posts: 1 Newbie

    Hi CandyCrusher,

    Thank you for reporting this. We are currently investigating the issue.

    Could you please let us know which model of mobile device you have as well as OS version?

    Until the issue has been resolved I suggest you play the game on Facebook or King.com

    Thanks for your patience and understanding while we work on this.

    - Mark, Team King Care

    Nexus 6, Android 6.0.1. Played a level while it was slow (took forever). Sped up to regular speed at the end. Tried rebooting app & phone & clearing cache without success. Also noted menu & game board animation is slow.
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  • tosea7
    tosea7 Posts: 2 Newbie

    Hi CandyCrusher,

    Thank you for reporting this. We are currently investigating the issue.

    Could you please let us know which model of mobile device you have as well as OS version?

    Until the issue has been resolved I suggest you play the game on Facebook or King.com

    Thanks for your patience and understanding while we work on this.

    - Mark, Team King Care

    Same problem. Android 6.0. Phone: LG G3
    Flag · Helpful Sweet Love Haha
  • Preacher_dave
    Preacher_dave Posts: 1 Newbie
    edited September 2016

    Hi CandyCrusher,

    Thank you for reporting this. We are currently investigating the issue.

    Could you please let us know which model of mobile device you have as well as OS version?

    Until the issue has been resolved I suggest you play the game on Facebook or King.com

    Thanks for your patience and understanding while we work on this.

    - Mark, Team King Care

    Same problem. I have samsung note 4 . Android 6.0.1
    Flag · Helpful Sweet Love Haha

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