The graphics for Candy Crush suddenly became very jerky and slow, anyone else have this issue?

CandyCrusher-4

Playing on Samsung galaxy, s5 with Candy Crush Saga app. Tried turning it off and turning it back on again, restarting phone, clearing cashe, and clearing data, made sure there were no updates. Nothing has worked so far. 

Patricia_O

Hi CandyCrusher,

Thank you for reporting this. We are currently investigating the issue.

Could you please let us know which model of mobile device you have as well as OS version?

Until the issue has been resolved I suggest you play the game on Facebook or King.com

Thanks for your patience and understanding while we work on this.

- Mark, Team King Care

Galaxy Tab A...model SM-T550...Android version 6.0.1

Maria_Anderson

Hi CandyCrusher,

Thank you for reporting this. We are currently investigating the issue.

Could you please let us know which model of mobile device you have as well as OS version?

Until the issue has been resolved I suggest you play the game on Facebook or King.com

Thanks for your patience and understanding while we work on this.

- Mark, Team King Care

asus tablet

Robyn_Muller

I am having the same problem on my galaxy S5 today.  After 2 or 3 games,  it suddenly becomes so slow and Jerky it's impossible to play.  Tried clearing cache, restarting, and even Uninstalled and reinstalled.  No fix. 

I suddenly had this happen to me yesterday. Level 1530, Samsung Tab 4. Find it very painful to play.

Kkline82

Hi CandyCrusher,

Thank you for reporting this. We are currently investigating the issue.

Could you please let us know which model of mobile device you have as well as OS version?

Until the issue has been resolved I suggest you play the game on Facebook or King.com

Thanks for your patience and understanding while we work on this.

- Mark, Team King Care

Happened on my Sony Xperia z3, android lollipop, 5.0.2

Maggie-10

Hi CandyCrusher,

Thank you for reporting this. We are currently investigating the issue.

Could you please let us know which model of mobile device you have as well as OS version?

Until the issue has been resolved I suggest you play the game on Facebook or King.com

Thanks for your patience and understanding while we work on this.

- Mark, Team King Care

Galaxy note 5 android version 6.0.1

AnjiW

Hi CandyCrusher,

Thank you for reporting this. We are currently investigating the issue.

Could you please let us know which model of mobile device you have as well as OS version?

Until the issue has been resolved I suggest you play the game on Facebook or King.com

Thanks for your patience and understanding while we work on this.

- Mark, Team King Care

Galaxy S7

PolymathAdam

Hi CandyCrusher,

Thank you for reporting this. We are currently investigating the issue.

Could you please let us know which model of mobile device you have as well as OS version?

Until the issue has been resolved I suggest you play the game on Facebook or King.com

Thanks for your patience and understanding while we work on this.

- Mark, Team King Care

Note 5 android 6.0.1 sprint service

Haps20

Hi CandyCrusher,

Thank you for reporting this. We are currently investigating the issue.

Could you please let us know which model of mobile device you have as well as OS version?

Until the issue has been resolved I suggest you play the game on Facebook or King.com

Thanks for your patience and understanding while we work on this.

- Mark, Team King Care

Nexus 6, Android 6.0.1. Played a level while it was slow (took forever). Sped up to regular speed at the end. Tried rebooting app & phone & clearing cache without success. Also noted menu & game board animation is slow.

tosea7

Hi CandyCrusher,

Thank you for reporting this. We are currently investigating the issue.

Could you please let us know which model of mobile device you have as well as OS version?

Until the issue has been resolved I suggest you play the game on Facebook or King.com

Thanks for your patience and understanding while we work on this.

- Mark, Team King Care

Same problem. Android 6.0. Phone: LG G3

Preacher_dave

Hi CandyCrusher,

Thank you for reporting this. We are currently investigating the issue.

Could you please let us know which model of mobile device you have as well as OS version?

Until the issue has been resolved I suggest you play the game on Facebook or King.com

Thanks for your patience and understanding while we work on this.

- Mark, Team King Care

Same problem. I have samsung note 4 . Android 6.0.1

Craig_Meyer

Hi CandyCrusher,

Thank you for reporting this. We are currently investigating the issue.

Could you please let us know which model of mobile device you have as well as OS version?

Until the issue has been resolved I suggest you play the game on Facebook or King.com

Thanks for your patience and understanding while we work on this.

- Mark, Team King Care

Motorola MAXX2 Android 6.0.1. - Happens on last life.

Freakytrish_

Hi CandyCrusher,

Thank you for reporting this. We are currently investigating the issue.

Could you please let us know which model of mobile device you have as well as OS version?

Until the issue has been resolved I suggest you play the game on Facebook or King.com

Thanks for your patience and understanding while we work on this.

- Mark, Team King Care

Galaxy S4

Timlr80

Hi CandyCrusher,

Thank you for reporting this. We are currently investigating the issue.

Could you please let us know which model of mobile device you have as well as OS version?

Until the issue has been resolved I suggest you play the game on Facebook or King.com

Thanks for your patience and understanding while we work on this.

- Mark, Team King Care

Started happening to me too on my S5 yesterday. makes it unplayable. Reboot, clearing the cache, and reinstalling don't help, and i last all my boosters.

Zatlynn

Same with me on my S5! I start playing without a problem and then after a while it becomes super slow and choppy where each move is like in slow motion. One if the first posters above said it was when you get down to one or less lives and he's right! It isn't until you get more lives that it will run properly again. No amount of restarting or cache clearing will help if you don't have enough lives. Please fix!

With all the intelligence it takes to create the game in the first place, I'm not sure why this shouldn't be an easy fix???? I don't know how any player got to levels any higher with this issue?

Zatlynn

Hi guys,

Thank you all for providing info about the issue.

The Development Team has located the issue and solved it through a hotfix.

Kindly reboot your mobile device, make sure you are online (WiFi or 3G/4G enabled) and start the game in order to apply the hotfix.

Kind regards,

- Mark, Team King Care

It did not do while playing on my chromebook for the last 15 minutes and was able to beat the level and move on. I'm sorry as I would not know now whether the issue was still on my Note 4 or not. Thanks for the quick fix