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Playing on Samsung galaxy, s5 with Candy Crush Saga app. Tried turning it off and turning it back on again, restarting phone, clearing cashe, and clearing data, made sure there were no updates. Nothing has worked so far.
Hi CandyCrusher,Thank you for reporting this. We are currently investigating the issue.Could you please let us know which model of mobile device you have as well as OS version?Until the issue has been resolved I suggest you play the game on Facebook or King.comThanks for your patience and understanding while we work on this.- Mark, Team King Care
Hi CandyCrusher,
Thank you for reporting this. We are currently investigating the issue.
Could you please let us know which model of mobile device you have as well as OS version?
Until the issue has been resolved I suggest you play the game on Facebook or King.com
Thanks for your patience and understanding while we work on this.
- Mark, Team King Care
Hi guys,Thank you all for providing info about the issue.The Development Team has located the issue and solved it through a hotfix.Kindly reboot your mobile device, make sure you are online (WiFi or 3G/4G enabled) and start the game in order to apply the hotfix.Kind regards,- Mark, Team King Care
Hi guys,
Thank you all for providing info about the issue.
The Development Team has located the issue and solved it through a hotfix.
Kindly reboot your mobile device, make sure you are online (WiFi or 3G/4G enabled) and start the game in order to apply the hotfix.
Kind regards,
Same with me on my S5! I start playing without a problem and then after a while it becomes super slow and choppy where each move is like in slow motion. One if the first posters above said it was when you get down to one or less lives and he's right! It isn't until you get more lives that it will run properly again. No amount of restarting or cache clearing will help if you don't have enough lives. Please fix!
I am having the same problem on my galaxy S5 today. After 2 or 3 games, it suddenly becomes so slow and Jerky it's impossible to play. Tried clearing cache, restarting, and even Uninstalled and reinstalled. No fix.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
i was well on my way to completing the pins but the app restarted and now them pins tab is no longer available
Comprei no jogo e não chegou a compra
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
