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Jonas_
Jonas_ Posts: 3

Level 1
in Support

promotional purchase today September 24 bought the promotional massive package with 100 gold bars one surprise package and 3x boosters, charged me the value of promotion and came just 50 gold bars, please Pack to mim.Tenho photos if need. i'am Brazil.

Best Answer

  • MarkHawk
    MarkHawk Posts: 4,061
    Answer ✓

    Hi Jonas,

    I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

Answers

  • MarkHawk
    MarkHawk Posts: 4,061
    Answer ✓

    Hi Jonas,

    I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

  • Jonas_
    Jonas_ Posts: 3

    Level 1

    I sent my ID and photos, how long until my problem is solved?

Hey! Would you like to give us your opinion?

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