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Candy Crush Saga on Facebook won't open even with Adobe Flash Player update. Why?
Jason_Hankey
Posts: 1
Level 1
in Support
I was blocked from opening Candy Crush Saga with an icon saying I needed to update my Adobe Flash Player before I could play. I updated my Flash Player with at least 3 attempts, it didn't seem too complicated. Back on Facebook I keep getting a blank King screen and no Candy Crush and an icon saying that I need to update Flash Player. I need better instruction than the King suggestions for getting Candy Crush Saga back.... Help!
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Answers
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There are two possibilities here.
1) It's not actually Flash that's the problem in which case I recommend the troubleshooting section in the FAQs (link at the bottom of this page)
2) Flash updates are notorious at failing to properly clear the previous version. Look online for a Flash removal tool to completely clear Flash out of your system then do a clean install.
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