My Game Keeps Freezing

Trudy_Elaine_

Hi, I have been playing Candy Crush for a long while now, but over the last couple of weeks, my game freezes, and also when I move from one stage to another, the screen goes blank, and I have to constantly reload the game this is so frustrating....Please Help....

Wunderbaum

Hi Trudy!

Have you tried playing the game on King.com? I've never had any issues after switching so it might work for you as well.

I saw on another thread a step by step instruction on how to transfer your game progress to King.com:

1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website 

Once done your progress is synchronized and you should now be able to play and progress without any issues.

Cheers :-)