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Losing a level due to freezing during purchase (FREQUENT)
Mars_Camacho
Posts: 1
Level 1
in Support
1) I will be on a level and try to purchase a special but will be low on gold. I will select the purchase option and receive the payment successful. 2) I will go back to the game and it freezes. * This happens very frequently. I lose the level and would have won with that special so it was a waste. 3) I have followed your troubleshooting- have enough memory, restarted, closed apps...ect.
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Answers
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Hi Mars,
I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
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