Why when playing does the screen go black?

Pam_Jolly

In the middle of playing candy crush saga the screen goes black and all progreecis lost plus time and lives lost! Why?

Cezdiamond

Hi Pam- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem with the game on your iPad. Let's try to get you back on track. 

Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Let me know how you get on :-) 

Thanks! 

Samantha_Lewis

Both me and my sister are experiencing the same thing, but we are playing on PC and/or laptop. It is really annoying! And also unfair, that after struggling and using boosters, many times finally passing the level, the screen goes black and we can start all over again!!!