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My purchase will not load
PastorVWilliams
Posts: 1
Level 1
in Support
My purchased bars will not load. The game is saying "unable to process the purchased item at this time. But the game charged mr. What do I do?"
0
Answers
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Hi there- Thanks for posting on King Care. I am sorry that you have been experiencing a problem making purchases. Please could you try these steps?
First, we have to force close the Apps. to do this double click the home button and a scroll menu will appear.
Swipe each open app up off the screen.
Next please follow this chain. Settings>Apps/App Manager>Game>Clear Cache.
From here you will see an option to scroll across and choose ''All'' - once there find Google Play Store then Clear Cache.Finally please turn off your device and leave it for two minutes.
Turn the device back on and try to make a purchase again.
Let me know how you get on! Have a lovely weekend! :-)
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