My purchase will not load

PastorVWilliams

My purchased bars will not load.  The game is saying "unable to process the purchased item at this time.  But the game charged mr.  What do I do?"

Cezdiamond

Hi there- Thanks for posting on King Care. I am sorry that you have been experiencing a problem making purchases. Please could you try these steps?

First, we have to force close the Apps. to do this double click the home button and a scroll menu will appear.

Swipe each open app up off the screen.

Next please follow this chain. Settings>Apps/App Manager>Game>Clear Cache.

From here you will see an option to scroll across and choose ''All'' - once there find Google Play Store then Clear Cache.Finally please turn off your device and leave it for two minutes.

Turn the device back on and try to make a purchase again. 

Let me know how you get on! Have a lovely weekend! :-)