I'm having problems with my game its freezing up . It doesn't do it for other players that use this

Question

Its like its stuck,  starts out but stops and just sits there no  loading no nothing, everybody else that gets on here has no problem with there's

Cezdiamond · Answer

Hi Patricia- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem with your game freezing. Let's try and get you back on track :-)

Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know how you get on, have a sweet weekend!