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Why does my iPad shut down when playing candy crush?

Annette_MaynardAnnette_Maynard Posts: 1
in Support

iPad shuts down in candy crush and soda....please help before I give up playing...

thanks annette

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Answers

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi Annette- Thanks for posting on King Care. I am really sorry that you are experiencing a problem with your device crashing.

    Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios 

    Let me know how you get on, have a sweet week! 


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

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  • Hey! Would you like to give us your opinion?

  • MamaJeanMamaJean Posts: 5

    Clear your files in safari. Go to settings, safari, clear history and website data. This worked for me.

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