Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
crashes every time I open the game. Reloaded app and lost 135 lives and all the boosters I had. Still doesn't run. Why?
Poor performance and app crashes often happen with the older devices. You will need to ensure that you're not using 2nd generation or older devices. With graphics and overall improvements in Candy Crush game only 3rd generation and higher are able to support the game. Or try reinstalling the latest version of the game from Aptoide app store. Might get the issue fixed.
Thanks for getting back in touch, please could you confirm which model of iPad you have?https://support.apple.com/en-us/HT201471 We only support iPads of 3rd generation or higher. With improvements to graphics, sound and the addition of new features in our games, some older devices may not be able to handle the implemented changes. Performance may vary and crashing issues may disrupt the enjoyment of the game. Thanks!
Thanks for getting back in touch, please could you confirm which model of iPad you have?
https://support.apple.com/en-us/HT201471
We only support iPads of 3rd generation or higher.
With improvements to graphics, sound and the addition of new features in our games, some older devices may not be able to handle the implemented changes.
Performance may vary and crashing issues may disrupt the enjoyment of the game.
Thanks!
I have the same issue, both IOS and game are up to date. Did the force stop and shut down. Un-installed CC Soda and re-installed, lost everything & got re-set to level 1, despite syncing with FB. I have over 16 GB free. The re-install crashes just as before. Maybe it is in your programs?
Hi Leslee- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your game crashing. I can understand your disappointment, let's try and get you back on track again.
Please can you try our troubleshooting steps here:
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
Let me know how you get on, have a sweet week!
New here? Sign in or create an account to join the fun.
And how
I have gotten to level 11526 bur can't get past. Anybody have suggestions?
No matter how much I request when I ran out of lives the other players in my friends list never assist me with lives but they keep asking me to send. Why? Here's my user id 1162873740
I have been playing candy crush for long time and now it’s starting me from beginning.why?
The last few times i purchase something i am being charged twice for the same thing, why is this happening?
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
