Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga - Lost Progress

On both my iPhone 6S and iPad Mini, I was on Level 2000, which was synced in Facebook. I purchased a new iPad Mini 4 (iOS 10), which, upon syncing with Facebook, states I am on Level 410. Additionally, none of my gold bars nor boosters are appearing on the new iPad. Please help!

Accepted answers

All comments

MichaelBiedz

To resolve, I deleted CCS from my new iPad, then reinstalled. Upon reinstalling, I am back on Level 2001, which is where I am supposed to be.

Former_User

Hi MichaelBiedz,
I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page if on PC, or tapping the left hand menu if on Mobile/Tablet.
Thanks!

Sorry Micheal, it appears my message wasn't sent correctly, I've just sent you another message now.

MichaelBiedz

Hi MichaelBiedz,
I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page if on PC, or tapping the left hand menu if on Mobile/Tablet.
Thanks!

I am not able to locate your message on the King Care page on my PC nor on my iPhone. Actually I am not seeing a mail icon although I am logged in.

Former_User

Hi MichaelBiedz,

I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page if on PC, or tapping the left hand menu if on Mobile/Tablet.

Thanks!

Welcome! 👋

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Accepted answers

All comments

Former_User

Hi MichaelBiedz,

I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page if on PC, or tapping the left hand menu if on Mobile/Tablet.

Thanks!

MichaelBiedz

Hi MichaelBiedz,
I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page if on PC, or tapping the left hand menu if on Mobile/Tablet.
Thanks!

I am not able to locate your message on the King Care page on my PC nor on my iPhone. Actually I am not seeing a mail icon although I am logged in.

Former_User

Hi MichaelBiedz,
I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page if on PC, or tapping the left hand menu if on Mobile/Tablet.
Thanks!

Sorry Micheal, it appears my message wasn't sent correctly, I've just sent you another message now.

MichaelBiedz

To resolve, I deleted CCS from my new iPad, then reinstalled. Upon reinstalling, I am back on Level 2001, which is where I am supposed to be.

Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
My entire inventory is gone!
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
How i get my reward?
Pins collection i finish it I didn't received my reward.
Dinero
Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
Pass 290
hi How I can pass level 290 It is so hard Please supporting me

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…