Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
My game is frozen
JohnKathyMcCall
Posts: 2
Level 1
in Support
My game is frozen and I do not know what to do. This happened on my other iPad and I lost everything.
0
Answers
-
Hi John!
Which iPad and OS version do you have? Some of the older iPad versions are no longer compatible with the game. Please see this thread: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash
In most cases a reboot of the device can solve many issues.
Please also make sure you have the latest version of the game installed.
You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars. Do make sure you have used your boosters and lives first, otherwise they'll miss after you re-install the game.
Cheers :-)
0
