Why is Candy Crush not loading on my laptop?

Question

It will load to 100%, then tell me its not responding, don't have this issue on any of my other devices.. this is frustrating!!

please try and fix this.. Thanks

Sue_Krueger_Dowe · Answer

Hi Neina- Thanks for posting on King Care. I am sorry that you are experiencing a problem loading your game. Let's try and get you back on track.

Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know how you get on, have a sweet week!

I also have this issue and tried to go to the link you provided...says it doesn't exist???

Cezdiamond · Answer

Hi Neina- Thanks for posting on King Care. I am sorry that you are experiencing a problem loading your game. Let's try and get you back on track.

Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know how you get on, have a sweet week!