Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Cindy!
Try disabling any plugins and extensions in your browser. Also check what other programs you have running in the background while playing the game.
If you have the option then try running the game in another browser just to see if it's an issue with Google Chrome.
Please also check if you can play the game on King.com - https://king.com/play/candycrush
Cheers :-)