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Purchase Not Credited
Jeannette1960
Posts: 1
Level 1
in Support
I purchased 100 gold bars yesterday for 9.99. My bank was debited but I didn't receive the purchase? Also when I try to make the same purchase for 9.99 it takes me back to the win moves spinning wheel. I just tried making a 99 cent purchase and it went through with no problem?
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Answers
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Hi Jeannette,
I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
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