Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

When I play Candy Crush on my Kindle Fire HD 8.9 the game slows way down, freezes and shut off

When I play Candy Crush on my Kindle Fire HD 8.9 the game slows way down, freezes and shuts down sometimes. I have done all the Amazon kindle helps such as restarting and resetting back to factory settings and it still happens.

To Ask Your Question:

Accepted answers

All comments

Alymae

This is the version I have. I have tried all the helps from Amazon and cleared the cookies etc and it still is freezing and shutting off by itself. Any other options?

Alymae

Hi Alymae!
Did you install Candy Crush from the Amazon Store or from Google Play?
I've seen another thread where a fellow gamer had installed from the wrong App store and it caused the same issue at you are describing.
Please check if you have this version installed: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1475654754&sr=1-1
Cheers :-)

From the Amazon Store

Wunderbaum

Hi Alymae!

Did you install Candy Crush from the Amazon Store or from Google Play?

I've seen another thread where a fellow gamer had installed from the wrong App store and it caused the same issue at you are describing.

Please check if you have this version installed: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1475654754&sr=1-1

Cheers :-)

Accepted answers

All comments

Wunderbaum

Hi Alymae!

Did you install Candy Crush from the Amazon Store or from Google Play?

I've seen another thread where a fellow gamer had installed from the wrong App store and it caused the same issue at you are describing.

Please check if you have this version installed: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1475654754&sr=1-1

Cheers :-)

Alymae

Hi Alymae!
Did you install Candy Crush from the Amazon Store or from Google Play?
I've seen another thread where a fellow gamer had installed from the wrong App store and it caused the same issue at you are describing.
Please check if you have this version installed: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1475654754&sr=1-1
Cheers :-)

From the Amazon Store

Alymae

This is the version I have. I have tried all the helps from Amazon and cleared the cookies etc and it still is freezing and shutting off by itself. Any other options?

Quick Links

Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks